Ways to Help

Step 1

Log in to Ancestry account and navigate to the DNA settings page (https://www.ancestry.com/dna/settings)

Step 2

From your DNA Settings, select the test (by person’s name) you’d like to download.

Step 3

Scroll down to the Download or Delete section and select Download DNA data.

Step 4

Select the box to confirm that you understand and click Continue.

Step 5

 Verify your account by one of 2 different methods:

• Click Send code via email > Send code. Retrieve the code from your email inbox and enter it into the Enter Code field. Click Continue. 
• Click Enter current password. Enter your password into the field and click Continue.